Brenda Shepherd
Customer Service / Human Resource Manager
Extension 13
brendas@ies-xs.com

Brenda Shepherd serves as Customer Service and Human Resource Manager of Indemnity Excess & Surplus Agency.  She is responsible for the Company’s customer service support, office and administrative support, and human resources.

Ms. Shepherd joined IES March 1998, as a part-time receptionist.  She quickly worked her way to full-time status and became a Broker after only being with the Company for two years.  Her strengths have always been her organizational and people skills, which naturally led to her being promoted to her current position with IES.

Prior to joining IES, Ms. Shepherd spent 12 years in the cable industry in positions ranging from Customer Service to Office Manager.

Ms. Shepherd is a licensed Property/Casualty agent in Oregon. She is active in women’s ministries in her church, and enjoys spending time with her family.  She ads, “I am honored to work at IES, and I love what I do!”

 

 

 

 

 

 

Little known fact:
Wants to compete on a rowing team in the World Senior Games.

What you wanted to be when you were 8 years old:
A nurse.

Word that best describes you:
Conscientious.

Worst job growing up:
Selling service contracts on electronics & home appliances.

Best way to keep a competitive edge:
Meet people fact-to-face & be a person of your word.

Approach to providing unparalleled customer service:
Listen, and be willing to work hard & do what needs to be done.

Goal yet to be achieved:
To speak to women about achieving their dreams.

Most important lesson learned:
To be a person of my word.

Last word:
Integrity.